Privacy Policy for Relay

1. Information We Collect

We collect information that you provide directly to us, information generated when you use the Service, and information from third-party sources.

A. Information You Provide

• Account Information: When you register, we collect your first name, last name, email address, and password.
• Call Instructions: We collect the text instructions and context you provide to the AI assistant to guide its behavior during calls.
• Feedback: Any information you provide when contacting support or sending feedback.

B. Information Generated By Your Use of the Service

• Call Data: We collect metadata about the calls made through our Service, including the phone numbers involved (caller and recipient), call duration, time of call, and call status (e.g., completed, busy, failed).
• Audio and Transcriptions: To provide the AI calling service, we process the audio of your calls. This audio is transcribed into text to allow our AI models to understand and respond to the conversation. We store these text transcriptions to allow you to review your call history.
• Usage Data: We may collect information about how you access and use the Service, such as your device type, operating system, and interaction logs.

C. Payment Information

If you purchase Call Credits or a subscription, your payment information is processed by our third-party payment processors (e.g., Apple App Store, Google Play Store, or Stripe). We do not store your full credit card details on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide the Service: To initiate calls, process voice audio, generate AI responses, and display call summaries and transcripts.
• Manage Your Account: To maintain your profile, track your Call Credits usage, and authenticate your identity.
• Improve Our AI: We may use anonymized call transcripts to analyze the performance of our AI models and improve their accuracy and helpfulness.
• Communicate with You: To send you service updates, security alerts, and support messages.
• Enforce Policies: To prevent fraud, abuse, and violation of our Terms of Use.

3. Sharing of Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: We use third-party vendors to perform services on our behalf, including:
  • Telephony Providers (e.g., Twilio): To connect calls to the public telephone network.
  • AI Providers (e.g., Google Cloud Vertex AI): To process audio and generate intelligent responses.
  • Cloud Hosting (e.g., Google and other Cloud Providers): To store our database and run our servers.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

4. Data Retention

We retain your personal information, including call logs and transcripts, for as long as your account is active or as needed to provide you the Service. You may request the deletion of your account and associated data at any time by visiting Delete Account .

5. Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes using encryption for data in transit and secure password hashing. However, no electronic transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Object to the processing of your data.

To exercise these rights, please contact us through the support section in the app.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: